Job Snapshot

Guangzhou - 广州
Employment Type:
Posting ID:

Job Summary

#511181 Production/Application Support

Roles & Responsibilities

  • The job holder will have to perform the following duties:

    • Provide level 1 support to the production services. (e.g. Incident/batch/release management, system DR)

    • Monitor the healthiness of Production systems and recover the systems as quickly as possible when incidents occur.

    • Analyze and trouble-shoot all kind of Production system issues.

    • Participate in problem investigation and collaborate with the system development team to provide long-term solution for all kind of system problems.

    • Participate in system releases and post-release incident management and reporting.

    • Analyze and resolve issues/requests from business users.

    • Communicate with business users and production support managers to report system status.

    • Document support procedures and system knowledge for knowledge management in a global scale.

  • • A university graduate with degree in computer science or a related discipline.

    • Strong SQL knowledge

    • UNIX / Shell scripting

    • Oracle or Sybase specific knowledge is a plus

    • Control-M, WebSphere, WebLogic, MQ and Java is a plus

    • ITIL knowledge/certification is not essential but desirable

    • Strong communication skills and documentation skills

    • Fluent in English, good communication and writing skills for direct interaction with globally spread businesses and IT stakeholders

    • Sense of urgency; pro-activeness

    • Ability to work under stress and deliver in a responsive manner
If you are interested in this role, please kindly contact Lois CHEN:
Mobile: +86 13801801991